Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Intuos Pro: Blinking light, no cursor movement, driver "failed to install"; combatibility issue?

Intuos, Intuos Pro, Bamboo, Graphire, etc.
mettacine
Posts: 1
Joined: Sat 30. Dec 2017, 23:14

Intuos Pro: Blinking light, no cursor movement, driver "failed to install"; combatibility issue?

Postby mettacine » Sat 30. Dec 2017, 23:29

I literally have 0 clue what to do.

I installed the driver 10 times, uninstalled it, restarted my computer, turned the tablet on and off, unplugged it, etc. etc.
This is not a problem with the cord or USB, the computer registers the tablet.

A quick summary of what has happened:
- The desktop center says there is no device, but says the driver is good.
- My computer says that the driver does not work, however.
- My computer makes the noise indicating that the tablet is connected, with both the wireless and cable.
- The light only blinks, and sometimes it's dark.
- The tablet isn't functioning, so I can't draw. (Ironic, because art is a way I take out anger)
- My old computer works with the tablet.

I can't currently contact Wacom due to the hotline being down.

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Intuos Pro: Blinking light, no cursor movement, driver "failed to install"; combatibility issue?

Postby wacom1 » Sun 31. Dec 2017, 16:26

Which tablet model is it ? Wacom Intuos Pro Medium or Large ? Or the older Intuos Pro with the wireless kit ? If it is the older model, take out the battery and connect by wire. Blinking can indicate that the tablet tries wirelessly even though connected by cable.


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