Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
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Windows 10 update (W 10 home/1709) messed up Wacom Intuos Pro L

Intuos, Intuos Pro, Bamboo, Graphire, etc.
kogepan
Posts: 1
Joined: Tue 2. Jan 2018, 08:20

Windows 10 update (W 10 home/1709) messed up Wacom Intuos Pro L

Postby kogepan » Tue 2. Jan 2018, 08:29

Hi there!

I'm hoping someone could help me solve this issue. I've noticed that often when Windows 10 installs a big update, afterwards my Wacom Intuos Pro L does not work properly. Usually I've managed to solve it by installing new Wacom drivers, but this time nothing I do is helping. Below are some of the problems:

- Wacom doesn't work well with Firefox, 75% of the time I can't click on tabs and text selection is awkward (hover does not work well)
- I can't use right mouse click in Photoshop (completely ruins my workflow)

My current version of Windows 10 is Windows Home 1709.

Thanks!

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Windows 10 update (W 10 home/1709) messed up Wacom Intuos Pro L

Postby wacom1 » Tue 2. Jan 2018, 16:04

The Windows Fall creators update has changed, how Windows Ink applications should behave. To avoid the issues we recommend to turn off 'use Windows Ink' in the tablet driver (and use other methods for pressure sensitivity, if needed).

andreluigo
Posts: 11
Joined: Sat 6. Jan 2018, 14:20

Re: Windows 10 update (W 10 home/1709) messed up Wacom Intuos Pro L

Postby andreluigo » Sat 6. Jan 2018, 17:54

wacom1 wrote:The Windows Fall creators update has changed, how Windows Ink applications should behave. To avoid the issues we recommend to turn off 'use Windows Ink' in the tablet driver (and use other methods for pressure sensitivity, if needed).


Didn't work...
I am having issues as well.
When i click and drag, it keeps pressed even with pen not pressed anymore. This is making impossible to work at Lightroom, Photoshop, and even using as replacing mouse!
Already did everything, including roll back to older versions of driver.

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Windows 10 update (W 10 home/1709) messed up Wacom Intuos Pro L

Postby wacom1 » Sun 7. Jan 2018, 15:26

If you have these problems with Windows Ink Off, it sounds like a problem with the pen. I would check pen pressure in the driver diagnostis (control panel -> About) and try to adjust pen tip feel settings.

manumaita
Posts: 1
Joined: Wed 17. Jan 2018, 11:58

Re: Windows 10 update (W 10 home/1709) messed up Wacom Intuos Pro L

Postby manumaita » Wed 17. Jan 2018, 13:08

Hi I have a similar problem happening since the last windows update, on a cintiq 27. The right click is not able to hold in my case (so even if I hold it treats it as a right click only), very problematic for some photoshop functions. The problem does not happen with the mouse. Tried all possible alterations to windows pen/ inc setting ect.. sometimes it holds but for less than a second. Big productivity issue, would be good to see it fixed.

pandamurai
Posts: 1
Joined: Sat 14. Apr 2018, 08:12

Re: Windows 10 update (W 10 home/1709) messed up Wacom Intuos Pro L

Postby pandamurai » Sat 14. Apr 2018, 08:17

Hi guys, I have a same problem like you. Iam using photoshop for sketching and rendering, and when i want to do brush stroke it isnt do something. I can do only dot with that brush. And in settings wacom pressure working perfect. I have wacom cintiq 13hd.

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Windows 10 update (W 10 home/1709) messed up Wacom Intuos Pro L

Postby wacom1 » Sun 15. Apr 2018, 06:16

If you have trouble with the pen pan/scrolling/doing nothing instead of painting in Photoshop after the recent Windows update, change the registry key setting:

- First of all please click on the starting menu on the bottom left corner of your task bar.
- Then open the folder " Accessories"
- Once in folder you look for "Accessories Windows" or " System Accessories" and open the command tool
- You then copy and paste the following:
reg add HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Pen /v LegacyPenInteractionModel /t REG_DWORD /d 1 /f
- Then press Enter and reboot Photoshop (or any other software)
- Note: You need to reset your PC for pressure sensitivity to return.


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