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Wacom Pen loses connection several times a minute and reconnect itself

Intuos, Intuos Pro, Bamboo, Graphire, etc.
sergem
Posts: 2
Joined: Tue 2. Jan 2018, 13:56

Wacom Pen loses connection several times a minute and reconnect itself

Postby sergem » Tue 2. Jan 2018, 14:16

Hi,

I just got my very new Intuos Pro M.
Connected it via USB to my Mac Pro (2010, Sierra 10.12.5) and right from the start the pen loses connection and reconnect itself again.
But not only the pen - it seems, the whole tablet loses the connection. That happens 2-3 times a minute...
Here's the preference field, that shows the connected wacom:

Image

And after about 30 secs:

Image

And after that:

Image

That's really annoying !
Help, please.

wacom1
Posts: 688
Joined: Tue 29. Nov 2016, 09:46

Re: Wacom Pen loses connection several times a minute and reconnect itself

Postby wacom1 » Tue 2. Jan 2018, 16:01

Check the cable connection, use a direct connection - not through a hub - use different USB ports and if available try with another cable/computer. If all is fine on another machine, you might have some interfering software on the machine, searching for a related USB device.

sergem
Posts: 2
Joined: Tue 2. Jan 2018, 13:56

Re: Wacom Pen loses connection several times a minute and reconnect itself

Postby sergem » Mon 8. Jan 2018, 08:44

At this time it seems, the Wacom Pen works as it should - I simply put out the USB cable and plugged it back in.
So, thanx :)


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