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Cintiq Pro 24 - Fan Speed:
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Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

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Wacom Pen loses connection several times a minute and reconnect itself

Intuos, Intuos Pro, Bamboo, Graphire, etc.
sergem
Posts: 2
Joined: Tue 2. Jan 2018, 13:56

Wacom Pen loses connection several times a minute and reconnect itself

Postby sergem » Tue 2. Jan 2018, 14:16

Hi,

I just got my very new Intuos Pro M.
Connected it via USB to my Mac Pro (2010, Sierra 10.12.5) and right from the start the pen loses connection and reconnect itself again.
But not only the pen - it seems, the whole tablet loses the connection. That happens 2-3 times a minute...
Here's the preference field, that shows the connected wacom:

Image

And after about 30 secs:

Image

And after that:

Image

That's really annoying !
Help, please.

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Wacom Pen loses connection several times a minute and reconnect itself

Postby wacom1 » Tue 2. Jan 2018, 16:01

Check the cable connection, use a direct connection - not through a hub - use different USB ports and if available try with another cable/computer. If all is fine on another machine, you might have some interfering software on the machine, searching for a related USB device.

sergem
Posts: 2
Joined: Tue 2. Jan 2018, 13:56

Re: Wacom Pen loses connection several times a minute and reconnect itself

Postby sergem » Mon 8. Jan 2018, 08:44

At this time it seems, the Wacom Pen works as it should - I simply put out the USB cable and plugged it back in.
So, thanx :)


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