Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Is the "Use Windows Ink" a solution for all W10/Pen problems?

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Robx2006
Posts: 2
Joined: Wed 3. Jan 2018, 13:26

Is the "Use Windows Ink" a solution for all W10/Pen problems?

Postby Robx2006 » Thu 4. Jan 2018, 01:48

I have no Wacom Pen right click in Windows10 or any of the programs running under it.

Photoshop is aware of the right click Wacom problem and there is a forum posted work around with .txt code #UseWintab UseSystemStylus 0, being written into C:\Users.....\Roaming.....\Adobe Photoshop cc 2018 Settings\ and this makes Photoshop usable.

Im still using a PTZ930 under Windows 10. My wacom pen click is completely dead in any other program. I am at the point of saying something completely uncharitable about Microsoft.

Is there an appropriate fix?

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Is the "Use Windows Ink" a solution for all W10/Pen problems?

Postby wacom1 » Sun 7. Jan 2018, 19:48

Photoshop can work with Windows Ink - or it can work with Wacoms wintab - when using the workaround you mention. When Windows Ink is active, you can usually use 'press and hold' to rightclick. It should also be possible to use a pen sidebutton or Expresskey to rightclick.

Robx2006
Posts: 2
Joined: Wed 3. Jan 2018, 13:26

Re: Is the "Use Windows Ink" a solution for all W10/Pen problems?

Postby Robx2006 » Mon 8. Jan 2018, 01:17

My pen sidebutton is functionally inactive.

A L/R sidebutton input from the pen is recognised, I get a circle around the cursor arrow, but it does nothing, doesnt actually activate the rightclick, leftclick.

The Photoshop solution was mainly to sort pen size and pressure issues that I thought were brought about by microsoft pirating pen input code for their Win Ink. I dont use win ink at all, and dont plan to.

I cannot right click out of the Windows start menu, Windows side bars, I cant file manage, I cant even right click empty recycle bin.
In Photoshop 90% of the programme features are covered up by the right click flyouts system.

It is not inconvenient, the problem has stopped me from being able to work at all with photoshop or effectively use Windows.

I have reinstalled previous Wacom Driver to get what little functionality I can. But reallisticaly do I have to throw away my A4 size PTZ 930 and Intuos Pens? Is there a chance of a usable Intuos driver so that the pen actually works with the galling new Windows update that we cant go back from?


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