Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Three finger drag not working ?

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 14
Joined: Mon 26. Dec 2016, 14:17

Three finger drag not working ?

Postby espr3ss0 » Thu 5. Jan 2017, 14:55

This follows on from my last post ... http://forum.wacom.eu/viewtopic.php?f=6&t=78

Since I installed the latest driver apart from fixing a few things, the three finger drag is no longer working. I've also noticed another problem, using two fingers for right click wants to pinch zoom, the dead zone (if there is one) should probably be more.

Just noticed there is another driver update, will try and post back.

Posts: 2
Joined: Fri 6. Jan 2017, 03:28

Re: Three finger drag not working ?

Postby draftbeer80 » Fri 6. Jan 2017, 03:31

I was just going to post this issue. I'm using the latest 20-4 driver for OSX. I'm using OSX El Capitan. I have done the exact instructions above, uninstalling the older driver first then installing the new one.


Posts: 14
Joined: Mon 26. Dec 2016, 14:17

Re: Three finger drag not working ?

Postby espr3ss0 » Sun 8. Jan 2017, 00:18

Updated, no difference with the three finger move.

Posts: 14
Joined: Mon 26. Dec 2016, 14:17

Re: Three finger drag not working ?

Postby espr3ss0 » Sat 14. Jan 2017, 19:51

I've upgraded to Sierra and the three finger move is now working properly, also the pinch zoom problem seems to be ok so far. It seems it was El Capitan causing some problems.

Posts: 1
Joined: Sat 14. Jan 2017, 20:19

Re: Three finger drag not working ?

Postby Sarvasri » Sat 14. Jan 2017, 21:23

I have the same problem. 3 finger drag is definitely NOT working on 6.3.20-4 OSX release.
I tried it on 2 computers — twice.

Using El Capitan and cannot upgrade to Sierra.
Apparently, Wacom did NOT do thorough testing on the 6.3.20-4 OSX release

Went back to 6-3-15-3 -- That works OK.

I also need a solution to mimic a mouse scroll wheel for 3D work.
I was hoping the new release would improve functionality.

Posts: 1
Joined: Tue 30. Jan 2018, 09:26

Re: Three finger drag not working ?

Postby morandd » Tue 30. Jan 2018, 09:32

Same for me, three finger pan not working
Windows 10 version 1703
Illustrator CC

Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Three finger drag not working ?

Postby wacom1 » Tue 30. Jan 2018, 11:18

Illustrator CC has its own handling and settings for Multitouch gestures. Make sure that is enabled and configured as you want. It does not use tablet driver gesture detection.

Return to “Pen Tablets”