Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

"Supported Tablet Not Found" when I installed Art Studio Pro

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Harles
Posts: 2
Joined: Sun 28. Jan 2018, 10:32

"Supported Tablet Not Found" when I installed Art Studio Pro

Postby Harles » Sun 28. Jan 2018, 10:56

Today I purchased and installed Apple's Art Studio Pro.
The software appears on my CINTIQ 13 tablet, but the pen will not work. (It works with the mouse).
(I've been using Photoshop CC on the tablet, with no problem. I just cancelled my subscription, and thought I'd try Art Studio Pro).
System Preferences tells me "a supported tablet was not found on the system".
I have uninstalled the Wacom driver; and reinstalled the latest driver.
Help please!

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: "Supported Tablet Not Found" when I installed Art Studio Pro

Postby wacom1 » Mon 29. Jan 2018, 08:37

Open Wacom Desktop Center and check, if the tablet is detected. If not, check the USB cable connections, go to Backup Settings -> Reset Settings. The tablet should be able to move the screen pointer on the dektop and in all apps. - If that does not happen, there may a problem with the tablet sensor or the connection.

Harles
Posts: 2
Joined: Sun 28. Jan 2018, 10:32

Re: "Supported Tablet Not Found" when I installed Art Studio Pro

Postby Harles » Mon 29. Jan 2018, 08:49

Thank you very much Wacom 1 for your reply. Much appreciated.

I had actually done those things you suggested. However, it's been 24 hours since my post, and in that time (hardly any sleep!), I solved the problem by re-installing a "previous/old" driver from Wacom. The newest one didn't work.

Thanks again!


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