Customer Support: https://support.wacom.com/

DRIVER UPDATE
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here:https://www.wacom.com/en-us/support?guideTitle=Is-there-a-compatible-driver-for-Mac-OS-10.14-Mojave%3F&guideId=d4bced14-ee83-4141-a953-a2d0e39c4946

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

intuos pro medium (2017) bluetooth firmware files needed!

Intuos, Intuos Pro, Bamboo, Graphire, etc.
ahsalehi
Posts: 3
Joined: Thu 1. Feb 2018, 07:10

intuos pro medium (2017) bluetooth firmware files needed!

Postby ahsalehi » Thu 1. Feb 2018, 08:38

Hi everyone

my intuos pro medium paper edition pth-660p was working fine via bluetooth until a month ago when i tried to update the bluetooth firmware and it got disconnected accidentally and the process failed.

I continued using my tablet normally for a few more days until I decided to unpair the BT connection. But when i tried to pair it again realized that it is no longer discoverable with any devices including my laptop which I was working on a few minutes ago.

I know that the firmware somehow messed up the discoverability of my tablet and now it is not detected by any devices. (yes I reset the tablet, cleaned its temp memory and done the pairing procedure correctly!)

so if anyone has the firmware files please give me a call so that I could get my tablet to work again
and if you havent updated the bluetooth firmware yet, there might be a chance to leech the installation files!

I appreciate any help from you all good people
Thanks!

NickUn
Posts: 6
Joined: Thu 14. Dec 2017, 22:20

Re: intuos pro medium (2017) bluetooth firmware files needed!

Postby NickUn » Tue 6. Feb 2018, 17:28

You're probably out of luck - I had something similar happen last year with a PTH-860. Ended up having to send the tablet back to Wacom to be replaced under warranty.

ahsalehi
Posts: 3
Joined: Thu 1. Feb 2018, 07:10

Re: intuos pro medium (2017) bluetooth firmware files needed!

Postby ahsalehi » Sat 17. Feb 2018, 20:52

NickUn wrote:You're probably out of luck - I had something similar happen last year with a PTH-860. Ended up having to send the tablet back to Wacom to be replaced under warranty.

Hey there!

I know there is no way to find the firmware files, but could you please help me do something I have in mind? it might work


Return to “Pen Tablets”