Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3). Mac driver update coming soon. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

intuos pro medium (2017) bluetooth firmware files needed!

Intuos, Intuos Pro, Bamboo, Graphire, etc.
ahsalehi
Posts: 3
Joined: Thu 1. Feb 2018, 07:10

intuos pro medium (2017) bluetooth firmware files needed!

Postby ahsalehi » Thu 1. Feb 2018, 08:38

Hi everyone

my intuos pro medium paper edition pth-660p was working fine via bluetooth until a month ago when i tried to update the bluetooth firmware and it got disconnected accidentally and the process failed.

I continued using my tablet normally for a few more days until I decided to unpair the BT connection. But when i tried to pair it again realized that it is no longer discoverable with any devices including my laptop which I was working on a few minutes ago.

I know that the firmware somehow messed up the discoverability of my tablet and now it is not detected by any devices. (yes I reset the tablet, cleaned its temp memory and done the pairing procedure correctly!)

so if anyone has the firmware files please give me a call so that I could get my tablet to work again
and if you havent updated the bluetooth firmware yet, there might be a chance to leech the installation files!

I appreciate any help from you all good people
Thanks!

NickUn
Posts: 6
Joined: Thu 14. Dec 2017, 22:20

Re: intuos pro medium (2017) bluetooth firmware files needed!

Postby NickUn » Tue 6. Feb 2018, 17:28

You're probably out of luck - I had something similar happen last year with a PTH-860. Ended up having to send the tablet back to Wacom to be replaced under warranty.

ahsalehi
Posts: 3
Joined: Thu 1. Feb 2018, 07:10

Re: intuos pro medium (2017) bluetooth firmware files needed!

Postby ahsalehi » Sat 17. Feb 2018, 20:52

NickUn wrote:You're probably out of luck - I had something similar happen last year with a PTH-860. Ended up having to send the tablet back to Wacom to be replaced under warranty.

Hey there!

I know there is no way to find the firmware files, but could you please help me do something I have in mind? it might work


Return to “Pen Tablets”