Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

cipher 4 downloading this programme is invalid

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Dionis
Posts: 1
Joined: Mon 5. Feb 2018, 17:03

cipher 4 downloading this programme is invalid

Postby Dionis » Mon 5. Feb 2018, 17:20

Hello, i've got a problem. I have a really old tablet, bamboo pen ctl-470/k. When i'm trying to enter the cipher (while registering new device at wacom.eu/register) from the manuel, "cipher for downloading this programme is invalid" appears. I can upload the manuel with the cipher to prove that i dont lie. What can i do? Sorry if i posted it in the wrong section. I also have a problem with my pen for the table, but i cant find section where i can post my theme.
Sorry for my English.

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: cipher 4 downloading this programme is invalid

Postby wacom1 » Tue 6. Feb 2018, 07:37

Registration should be done on www.wacom.com/en-de/register (unless you are in Russia). If the code for the bundled sotware is not accepted, contact Wacom support to get the code checked. Some codes are ony valid in certain regions.


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