Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Tablet Does Not Detect Pen Input (CTH-670)

Intuos, Intuos Pro, Bamboo, Graphire, etc.
SerafinA
Posts: 2
Joined: Sat 24. Feb 2018, 20:25

Tablet Does Not Detect Pen Input (CTH-670)

Postby SerafinA » Sat 24. Feb 2018, 21:03

Hi I'm trying to use my CTH-670 on my new machine with windows 10 installed on it, and the pen does not work. It detects that the pen is there when I hover over the tablet but does not take any input. Touching it with just my hands reads input, and it is behaving like a mouse (side buttons working like mouse 4 + mouse 5 etc).

I tried to install the latest drivers and it did nothing, after a reboot of my PC I tried to open wacom preferences and I was greeted with the common "Supported tablet was not found on the system" message. I tried restarting the services. I tried uninstalling the drivers and installing the older drivers as I figured it is an older tablet model.

Same issue. I'm not sure what to do, I've looked on the forums to no avail, and google was no help either. I looked in the device manager and couldn't find any wacom devices in the human interfaces tab, just a buttload of HID-compliant devices etc. I tried to troubleshoot the device in devices and printers, which at first told me that the problem was the tablet was a USB 2.0 device and it was connected to a USB 3.0 port. So I tried plugging it into a 2.0 port and it just gives me the same error, even though it is in the correct port.

Windows is fully updated after a fresh install, and neither versions of the drivers provided on the wacom website worked. I would really appreciate some help.

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Tablet Does Not Detect Pen Input (CTH-670)

Postby wacom1 » Sun 25. Feb 2018, 17:51

First try to unplug and replug the tablet than reset the driver. - If no success: unplug the tablet, uninstall the driver, restart Windows. Remove all remaining Wacom entries in device manager. If there is an 'HID Compliant mouse', check in the details, if it refers to Wacom and then remove it as well. Then attach the tablet again - if possible use a USB2 port, not a hub. Device manager should find HID devices without showing an error. Then turn off Virusprotection temporarily and install the driver.


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