Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New softawres keys for a new computer

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 1
Joined: Fri 2. Mar 2018, 18:24

New softawres keys for a new computer

Postby HatiSkoll » Fri 2. Mar 2018, 20:26

Hi! I don't know if i'm on the good place to post this topic.. But I have a question.

One year ago, I bought a Bamboo Fun Pen & Touch, so i had many key softwares in a pack ( Corel Painter Essentials 4, ArtRage..). I downloaded some of this softwares on my Macbook at this moment, using the serial keys (so I registered my product on the site, install some softwares, etc..). But today, I have a new computer with Windows 7 and I would like to know if it is possible to have a new key (free) to have the complete version of my softwares.. I don't really want to pay again :/
And if i can have a new key, where I have to go? On www.wacom.eu/register/ (where we can download the tablet driver and these softwares)? Or on the site of Corel Painter for exemple to claim a key?

Thank you for your reply and I'm sorry if my English is bad ^^'

Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: New softawres keys for a new computer

Postby wacom1 » Sat 3. Mar 2018, 13:46

If you have registered your tablet with Wacom a year ago, you should have received the license activation keys for the bundle software a year ago and find it in your emails. You should also be able to log into the registration site at Wacom again, see your license key and download the software again. (That may not work at the moment while we renew the registration, but it should be possible once the full functionality is back.)

It is up to the maker of that software (Corel, AmbientDesign etc) if the license can be transfered to another computer. Usually you should deactivate the license and uninstall the software from the old machine and then install on the new machine. Generally Wacom does not provide more than one activation license key per bundle software.

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