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Intuos Pro M Driver Installation gets stuck at 30% [Windows8]

Intuos, Intuos Pro, Bamboo, Graphire, etc.
krspychkn
Posts: 1
Joined: Thu 8. Mar 2018, 01:42

Intuos Pro M Driver Installation gets stuck at 30% [Windows8]

Postby krspychkn » Thu 8. Mar 2018, 05:56

Hi all,
Well I've had my Intuos Pro M for about more than 3 years now and even up until yesterday it worked fine. Sometimes the tablet driver glitches and I have to reinstall it - annoying issue but I've dealt with it up till now. But today I had a similar problem again and uninstalled my driver. When I tried reinstalling it, it kept getting stuck at about 30% into the installation. I tried using different USB ports and even downloaded the latest driver. I'm not even sure what the problem is. I have projects that need to get done soon so this is being a huge hassle. Any kind of helpful advice would be appreciated. Here's a screenshot: https://imgur.com/a/J7jQs

I know reinstalling the OS is one thing to consider, but it's a tonne of work and it's not guaranteed to work at this point... so I'm wondering if there's a more efficient solution. Thanks for reading!

wacom1
Posts: 882
Joined: Tue 29. Nov 2016, 09:46

Re: Intuos Pro M Driver Installation gets stuck at 30% [Windows8]

Postby wacom1 » Thu 8. Mar 2018, 07:43

We haven't been able to reproduce this, it could help us, if you send us the install.log file (from c:\Program Files\Tablet\Wacom) to technical support. Apart from that: Unplug the tablet, uninstall the driver, restart Windows, make sure that Windows is fully up-to-date (the driver will try to download and install missing libraries such as .Net etc and that can take a while), temporarily turn off antivirus software and install again.


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