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Intuos pro wirless dongle missing

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 1
Joined: Mon 12. Mar 2018, 18:33

Intuos pro wirless dongle missing

Postby Malcolmx » Mon 12. Mar 2018, 18:37

I have one problem.
Can you tell me, can I purchase only a usb dongle form wacom wirless Kit?
I have everything else from this kit in My intuos pro s, and my dongle are missing... (nobody know where is it..)
Or maybe I can by other dongle usb?

thanks for response :)

Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Intuos pro wirless dongle missing

Postby wacom1 » Tue 13. Mar 2018, 07:45

If you refer to the Intuos Pro PTH-451, there is a compartment for the battery, for the receiver and for the wireless dongle. If the dongle is missing, you need a complete new kit - because receiver and wireless dongle connection is hardcoded. (There is small 6-digit number printed on the receiver and you must have same number on the dongle). -- (If you refer to a newer Intuos Pro model from 2017, that uses Bluetooth and does not include a dongle.)

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