Hurricane Florence Alert:
A rather large hurricane is set to hit the East Coast of the United States at the end of this week. Because of its size and threat to life & property there have already been significant evacuations in the areas expected to be hit worst. Hopefully things do not turn out as bad, but we will probably see shipping delays to and from that area (our North America distribution center is in Memphis, TN, close to the area).
If you are in the US region and you order something during this period, please see check https://www.ups.com/us/en/service-alerts.page?id=alert1 for possible alerts.

Wacom Drivers:
June 2018: New drivers released version 6.3.30-6 for Win and 6.3.30-2 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Pan/Scroll works only when Wacom Preferences window active

Intuos, Intuos Pro, Bamboo, Graphire, etc.
psoiree
Posts: 3
Joined: Mon 12. Mar 2018, 19:02

Pan/Scroll works only when Wacom Preferences window active

Postby psoiree » Mon 12. Mar 2018, 19:21

I got everything updated (the High Sierra, the Adobe CC, the Wacom tablet drivers) and I can't use spacebar as a momentary hand tool anymore. If I want to assign a spacebar to the hand tool it doesn't work 'cause one can not use spacebar as a keystroke for tools. If I add an Illustrator app to the Wacom setup and then apply Pan/Scroll function for one of the pen buttons - it won't pan in Illustrator, just do a marque. If I assign an H keystroke to the pen and then assing an H keystroke to the Hand tool in Illustrator, I can use the Hand tool but it's not momentary - one must choose another tool to get rid of Hand tool.

Really annoying, I can't get my work done!

I've reset the Illustrator preferences and nothing. BUT all of a sudden I noticed something strange: when the Wacom tablet preferences are open, You can easily pan in the behind Illustrator window. When You have the Illustrator window as Your main one, You can't pan anymore...! Link to the video: https://www.dropbox.com/s/w6dnika27q4js ... m.mov?dl=0

What the hell Wacom? Bought this tablet so I could work outside of office and at the moment I can't finish a project which has to go to printery tomorrow morning!

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Pan/Scroll works only when Wacom Preferences window active

Postby wacom1 » Tue 13. Mar 2018, 08:15

The driver applies application specific settings, so uses settings for the currently active program. That can differ for the driver control panel and other programs. - The new driver has a new scroll function, that scrolls the document without having to move the pen to the scrollbar. That can differ for some programs - some applications have settings to zoom or scroll with mousewheel, so I would check these settings.

psoiree
Posts: 3
Joined: Mon 12. Mar 2018, 19:02

Re: Pan/Scroll works only when Wacom Preferences window active

Postby psoiree » Tue 13. Mar 2018, 14:19

wacom1 wrote:The driver applies application specific settings, so uses settings for the currently active program. That can differ for the driver control panel and other programs. - The new driver has a new scroll function, that scrolls the document without having to move the pen to the scrollbar. That can differ for some programs - some applications have settings to zoom or scroll with mousewheel, so I would check these settings.


I did not understand a thing from what you're saying... You never had to move the pen to the scrollbar, that would be ridiculous. We're 2018, not 2002. I don't ask about mousewheel scroll function. I ask about hand tool function. Have You ever seen Photoshop, Illustrator or any other design application?

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Pan/Scroll works only when Wacom Preferences window active

Postby wacom1 » Sun 27. May 2018, 14:09

Open the driver control panel, select a button and assign Keystroke, in the dialog press the spacebar. It will show as {Space} and work the same in Photoshop as pressing the spacebar on the keyboard. - You have to make sure that this setting is used when Photoshop is active, other that button may have another preset function assigned for Photoshop.


Return to “Pen Tablets”