Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here: https://www.wacom.com/en-us/support?gui ... d0e39c4946

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Intuos pro 4 = Alt+ right click freezes pen

Intuos, Intuos Pro, Bamboo, Graphire, etc.
efreetcs
Posts: 1
Joined: Tue 13. Mar 2018, 01:43

Intuos pro 4 = Alt+ right click freezes pen

Postby efreetcs » Tue 13. Mar 2018, 01:49

Hello,
I installed the 6.3.29-3 drivers, and now i can't use my shortcut "Alt+ right click" on my button on my pen.
It freezes the pencil and it can't move.
I must restart the "WTabletServicePro" / "Wacom Professionnal Service" to get my pen back.
If i use again the "alt + right click" shortcut, it freezes again etc etc.

Fresh installation of the drivers, reboot of the computer.
Windows 10 last drivers etc.

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Intuos pro 4 = Alt+ right click freezes pen

Postby wacom1 » Tue 13. Mar 2018, 07:36

Check button settings in the driver. We have change default setting for the pen, so that the button scrolls the document in Win10 without having to move the pen to the scroll bar. When using the function the pointer does not move, only the document moves. - If the problem is something else, I suggest to revert to the previous driver.


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