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Intuos 5 window dragging crashes

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 6
Joined: Thu 29. Mar 2018, 13:40

Intuos 5 window dragging crashes

Postby Dogface » Thu 29. Mar 2018, 14:00

Hello, I'm on a new build Win 10 Home build 1708 and running a Wacom Intuos 5 with Corel Painter 2018 (up-date-date).

I'm running the very latest Intuos driver 6.3.29-4. Flicks and Windows Ink are turned off in Settings, as is Windows Ink in the Wacom pen settings (that damn hard-to-find checkbox that screws everything up). Everything else that could possibly interfere is also turned off.

Painter is regularly crashing when I perform windows operations such as resize, drag, select and maximise for image windows within Painter. It pauses, the blue whizzy thing occurs, and then it gives the horrible message. This is not every time but regularly enough to see that this is what causes the crashing. As I recall, the first two crashes were not when resizing windows but they produced the same event log, and I may be wrong for now I'll pretend they were. The problem started a couple of days ago. Oddly enough, it had worked for 3 days previously with no problem (since I built the PC). Nothing of any significance has been installed in the meantime. Everything else seems to work fine.

I've included the Windows Event logs below. Also, sometimes the cursor is jerky when moving across the canvas. That seems to fix itself. So far I don't think there has been any crash whilst just painting.

So far the things I've done which have had no effect are:

* Use the previous Wacom driver.
* Repair Painter.
* Re-install Painter.
* Re-install the up-do-date- Windows driver.

The first few crashes were just this:
Faulting application name: Painter 2018 x64.exe, version:, time stamp: 0x59c26e6e
Faulting module name: wacommt.dll, version:, time stamp: 0x5aa97317
Exception code: 0xc0000409
Fault offset: 0x0000000000153a68
Faulting process ID: 0x3938
Faulting application start time: 0x01d3c743ae0535b0
Faulting application path: C:\Program Files\Corel\Painter 2018\Painter 2018 x64.exe
Faulting module path: C:\Windows\SYSTEM32\wacommt.dll
Report ID: 22733a85-ddc4-40be-87f8-55e5e9442569
Faulting package full name:
Faulting package-relative application ID:

The most recent three were preceded by this:
Application: Painter 2018 x64.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FF805584919

I've tried resizing / draggings windows in Painter with my standard USB mouse and haven't had a crash. This and the fact it references the Wacom DLL seems to suggest Wacom is the problem, although I've raised a call with Corel too.

I had the same version of Painter and Wacom driver running without problem on my old machine under Windows 7.

Can anybody help out? I'm an illustrator and I'm stuffed without my s/w.

Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Intuos 5 window dragging crashes

Postby wacom1 » Fri 30. Mar 2018, 17:59

There is a setting in Painter preferences for 'RTS Realtime Stylus'. Activate this and activate 'use Windows Ink'. At the moment Painter 2018 has a problem with other settings.

Posts: 6
Joined: Thu 29. Mar 2018, 13:40

Re: Intuos 5 window dragging crashes

Postby Dogface » Fri 30. Mar 2018, 18:52

Whilst my OP was awaiting moderation I fixed the problem by going back to a device driver from 2017.

One thing, however. I do not want to turn on Windows Ink because with it's switched on I can't hold and drag certain Windows on the desktop, e.g. Chrome, when using the pen. The cursor disappears and nothing happens. Also, hovering the pen over buttons makes them flicker and the tool tip flicker also. This was also the case on Windows 7. When Windows Ink is disabled this behaviour is stopped.

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