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scrolling problems with firefox

Posted: Fri 30. Mar 2018, 07:21
by abernasco
hi there,
I have an intuos pro, windows 10 64, both updated. browsing long pages with firefox when I start to scroll after few touhches it goes suddently at the end of the page or somewhere else, and sometimes makes consulting a web page impossible. the same page works fine with both chrome or explorer.
I already uninstalled and reinstall the driver
thanks

Re: scrolling problems with firefox

Posted: Sat 31. Mar 2018, 06:53
by wacom1
Check your Firefox scrolling settings and change the setting for 'smooth scrolling'.

Re: scrolling problems with firefox

Posted: Sun 15. Apr 2018, 08:45
by abernasco
I took a while to make some test. but unfortunately in doesn't work. still I have the same flaws

Re: scrolling problems with firefox

Posted: Thu 26. Apr 2018, 08:21
by abernasco
alternative solutions, changing browser?
thanks

Re: scrolling problems with firefox

Posted: Thu 17. May 2018, 09:21
by abernasco
does wacom has any answer to that?
sometimes I just touch the tablet and the and it sends me staright to the end of the page.

Re: scrolling problems with firefox

Posted: Tue 5. Jun 2018, 14:36
by abernasco
hallo? is anybody there? in the meantime I had few udaptes but no improvement. as a matter of fact chrome works fine

Re: scrolling problems with firefox

Posted: Wed 6. Jun 2018, 12:58
by wacom1
What method do you use for scrolling ? 2 finger touch ? Pen 'scroll' button ? Pen moving on the scrollbar ? Pen scroll button uses the distance between pentip and screen pointer for controlling the scrolling speed.

Re: scrolling problems with firefox

Posted: Fri 8. Jun 2018, 07:32
by abernasco
hi, 2 fingers tpuch, and as I said this is happening just with Firefox which i my default browser, chrome works fine

Re: scrolling problems with firefox

Posted: Wed 13. Jun 2018, 08:04
by abernasco
wacom1 wrote:What method do you use for scrolling ? 2 finger touch ? Pen 'scroll' button ? Pen moving on the scrollbar ? Pen scroll button uses the distance between pentip and screen pointer for controlling the scrolling speed.


I reply to you, waiting for yours. thanks

Re: scrolling problems with firefox

Posted: Fri 15. Jun 2018, 13:35
by wacom1
In this case I would check the settings in the mouse/touchpad control panel, adjust the pointer speed. If you mouse allows reduce pointer acceleration. If the problem affects only firefox, start firefox, enter 'about:config', in searchbar type 'mousewheel.min_line_scroll_amount', then adjust the speed setting there, lower values reduce scrolling speed. - Another option - if problem is only touchscrolling: go to C:\Program Files\Tablet\Wacom\AppGestures.xml, backup the file, then edit it (search for Firefox scroll setting 'ScrollUp' and modify the setting for amount and amountmultiplier). After any changes you need to restart Windows to test the result.