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Wacom Drivers
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Issue with charging

Intuos, Intuos Pro, Bamboo, Graphire, etc.
aikerstudio
Posts: 1
Joined: Sun 1. Apr 2018, 14:32

Issue with charging

Postby aikerstudio » Sun 1. Apr 2018, 14:54

hello
i've purchased a brand new wacom intuos pro M 2017 first time i run it. it doesn't want to start until i connect it to an ac power adapter, it doesn't charge while i plug it to computer USB. and when i plug it to USB it disconnect from the computer not responding and even not charging now i tried to register the product id it gives me "No products found. Please contact support." the problem is that it is NEW never opened before.
Please help

wacom1
Posts: 893
Joined: Tue 29. Nov 2016, 09:46

Re: Issue with charging

Postby wacom1 » Mon 2. Apr 2018, 11:03

The Intuos Pro M doesn't need any charging unless you want to use it in wireless mode. You should first connect it by cable, install the driver and make sure that is fine and working. Once cable mode is all ok, you can try the wireless connection. And only then do need to switch it on.


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