Customer Support:

Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here:

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here:

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Google Chrome - Clicking issues: ... ListPage-1

Please register our products on
How do I register my Wacom device?:

Issue with charging

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 1
Joined: Sun 1. Apr 2018, 14:32

Issue with charging

Postby aikerstudio » Sun 1. Apr 2018, 14:54

i've purchased a brand new wacom intuos pro M 2017 first time i run it. it doesn't want to start until i connect it to an ac power adapter, it doesn't charge while i plug it to computer USB. and when i plug it to USB it disconnect from the computer not responding and even not charging now i tried to register the product id it gives me "No products found. Please contact support." the problem is that it is NEW never opened before.
Please help

Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Issue with charging

Postby wacom1 » Mon 2. Apr 2018, 11:03

The Intuos Pro M doesn't need any charging unless you want to use it in wireless mode. You should first connect it by cable, install the driver and make sure that is fine and working. Once cable mode is all ok, you can try the wireless connection. And only then do need to switch it on.

Return to “Pen Tablets”