Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

Problem With Pen Driver

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Epeorusjim
Posts: 1
Joined: Fri 6. Apr 2018, 15:06

Problem With Pen Driver

Postby Epeorusjim » Fri 6. Apr 2018, 15:16

Intuos Pro L. Windows 10. The latest cumulative update for Windows 10 on 3/27/18 caused my Wacom to go wonky. If draw with the pen horizontally in PS CC, then it works as it's supposed to. If, however, you draw vertically, the pen turns into a scroll function and moves the picture. Same with any of the pen type tools. (healing brush, clone tool, pen, etc.) This has been mentioned numerous times on adobe forum boards, but I didn't see anything here. Is Wacom doing anything to address this problem. It's kinda ESSENTIAL to have the pen tool work in PS.

I saw that there is a new driver out today. It did nothing to address the problem.

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Problem With Pen Driver

Postby wacom1 » Fri 6. Apr 2018, 16:20

Did you try to turn off 'use Windows Ink' in the tablet driver ? Since Win10 Fall Creators Update Microsoft has changed the functionality for the stylus in programs using Windows Ink (like Photoshop).


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