Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-6) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Help desperately needed - Intuos not recognized by computer

Intuos, Intuos Pro, Bamboo, Graphire, etc.
randombeing79
Posts: 3
Joined: Fri 27. Apr 2018, 22:31

Help desperately needed - Intuos not recognized by computer

Postby randombeing79 » Fri 27. Apr 2018, 22:41

Hello, all. I've been wrestling with this for over three hours now, so any help that can be offered is greatly appreciated. I recently reinstalled Windows 10 and am having a ridiculously impossible time getting it to recognize my Intuos tablet (an older model, the PTZ 630). So far, I have tried:

-installing the latest drivers from Wacom
-installing the driver I've been using for the past three or so years
-changing USB ports (a total of three, all in different locations on my PC)
-restarting Wacom Professional Service
-removing Wacom related HID entries in device manager

When I connect the Intuos via USB, I get the usual messages telling me that it's been detected and when I install the drivers, I can use the tablet as a mouse, but that's all I can do. Whenever I attempt to access Wacom Tablet Properties, I get the following message: "Your device is not connected to your computer. If your device is plugged in, try using a different port. If that does not work, please contact Customer Support, and we can help."

I feel like I have tried literally everything at this point, and I really am desperate to get my workspace up and running again. Thanks so much for anybody who can point me in the direction of a fix!

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