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Help desperately needed - Intuos not recognized by computer

Posted: Fri 27. Apr 2018, 22:41
by randombeing79
Hello, all. I've been wrestling with this for over three hours now, so any help that can be offered is greatly appreciated. I recently reinstalled Windows 10 and am having a ridiculously impossible time getting it to recognize my Intuos tablet (an older model, the PTZ 630). So far, I have tried:

-installing the latest drivers from Wacom
-installing the driver I've been using for the past three or so years
-changing USB ports (a total of three, all in different locations on my PC)
-restarting Wacom Professional Service
-removing Wacom related HID entries in device manager

When I connect the Intuos via USB, I get the usual messages telling me that it's been detected and when I install the drivers, I can use the tablet as a mouse, but that's all I can do. Whenever I attempt to access Wacom Tablet Properties, I get the following message: "Your device is not connected to your computer. If your device is plugged in, try using a different port. If that does not work, please contact Customer Support, and we can help."

I feel like I have tried literally everything at this point, and I really am desperate to get my workspace up and running again. Thanks so much for anybody who can point me in the direction of a fix!