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Help desperately needed - Intuos not recognized by computer

Intuos, Intuos Pro, Bamboo, Graphire, etc.
randombeing79
Posts: 3
Joined: Fri 27. Apr 2018, 22:31

Help desperately needed - Intuos not recognized by computer

Postby randombeing79 » Fri 27. Apr 2018, 22:44

Hello, all. I've been wrestling with this for over three hours now, so any help that can be offered is greatly appreciated. I recently reinstalled Windows 10 and am having a ridiculously impossible time getting it to recognize my Intuos tablet (an older model, the PTZ 630). So far, I have tried:

-installing the latest drivers from Wacom
-installing the driver I've been using for the past three or so years
-changing USB ports (a total of three, all in different locations on my PC)
-restarting Wacom Professional Service
-removing Wacom related HID entries in device manager

When I connect the Intuos via USB, I get the usual messages telling me that it's been detected and when I install the drivers, I can use the tablet as a mouse, but that's all I can do. Whenever I attempt to access Wacom Tablet Properties, I get the following message: "Your device is not connected to your computer. If your device is plugged in, try using a different port. If that does not work, please contact Customer Support, and we can help."

I feel like I have tried literally everything at this point, and I really am desperate to get my workspace up and running again. Thanks so much for anybody who can point me in the direction of a fix!

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Help desperately needed - Intuos not recognized by computer

Postby wacom1 » Mon 30. Apr 2018, 13:02

Intuos 3 tablets have a mouse emulation build-in, that works with the standard Windows mouse driver. For proper pen function, you need tablet driver 6.2.0. - later driver versions do not support such old tablets anymore. If you had another driver installed: unplug the tablet, uninstall the driver and restart Windows- Then attach the tablet and install the 6.2.0 driver

randombeing79
Posts: 3
Joined: Fri 27. Apr 2018, 22:31

Re: Help desperately needed - Intuos not recognized by computer

Postby randombeing79 » Mon 30. Apr 2018, 18:03

Thank you so much! That provided a fix, and I don't think I ever would have arrived at one on my own if I'd had to keep trying random drivers! Thanks again!


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