Hurricane Florence Alert:
A rather large hurricane is set to hit the East Coast of the United States at the end of this week. Because of its size and threat to life & property there have already been significant evacuations in the areas expected to be hit worst. Hopefully things do not turn out as bad, but we will probably see shipping delays to and from that area (our North America distribution center is in Memphis, TN, close to the area).
If you are in the US region and you order something during this period, please see check https://www.ups.com/us/en/service-alerts.page?id=alert1 for possible alerts.

Wacom Drivers:
June 2018: New drivers released version 6.3.30-6 for Win and 6.3.30-2 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Intous4, macOS (10.3.4), pen lags/pauses 1 sec.

Intuos, Intuos Pro, Bamboo, Graphire, etc.
helgetjelta
Posts: 5
Joined: Thu 3. May 2018, 08:34

Intous4, macOS (10.3.4), pen lags/pauses 1 sec.

Postby helgetjelta » Thu 3. May 2018, 08:42

Hi, I have recently got a problem with my wacom. (I have already re-installed, removed etc., tried a new user).

Often, say each 10 to 15 second my pen pauses for a second, so pointing and dragging is really a risky business for the time being. Any one else having this issue?

My wacoms have worked wonderful, up until now, so what has changed ? Has apple changed something that needs to be addressed ?

BTW: it happens both on my macPro2010 and my new macBookPro Touch Bar 15"

cheers Helge

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Intous4, macOS (10.3.4), pen lags/pauses 1 sec.

Postby wacom1 » Fri 4. May 2018, 08:40

I suggest to check in activity monitor, if there is high CPU usage or harddisk access when the pen is freezing.

helgetjelta
Posts: 5
Joined: Thu 3. May 2018, 08:34

Re: Intous4, macOS (10.3.4), pen lags/pauses 1 sec.

Postby helgetjelta » Tue 8. May 2018, 13:02

I did a clean install of my mac... installed 10.13.0, and wacom driver 29-6

Still the same issue.

helgetjelta
Posts: 5
Joined: Thu 3. May 2018, 08:34

Re: Intous4, macOS (10.3.4), pen lags/pauses 1 sec.

Postby helgetjelta » Tue 8. May 2018, 13:25

Did update to 10.3.4, and downgrade of driver to 28-2, even 24-1

Still the same, on a clean OS...

Tested both on a USB hub, and directly in my mac.

helgetjelta
Posts: 5
Joined: Thu 3. May 2018, 08:34

Re: Intous4, macOS (10.3.4), pen lags/pauses 1 sec.

Postby helgetjelta » Thu 17. May 2018, 17:59

It was a fautly tablet... when changed to another, problem was gone. So now I have to order a new tablet.

cheers Helge


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