Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-6) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Intous4, macOS (10.3.4), pen lags/pauses 1 sec.

Intuos, Intuos Pro, Bamboo, Graphire, etc.
helgetjelta
Posts: 5
Joined: Thu 3. May 2018, 08:34

Intous4, macOS (10.3.4), pen lags/pauses 1 sec.

Postby helgetjelta » Thu 3. May 2018, 08:42

Hi, I have recently got a problem with my wacom. (I have already re-installed, removed etc., tried a new user).

Often, say each 10 to 15 second my pen pauses for a second, so pointing and dragging is really a risky business for the time being. Any one else having this issue?

My wacoms have worked wonderful, up until now, so what has changed ? Has apple changed something that needs to be addressed ?

BTW: it happens both on my macPro2010 and my new macBookPro Touch Bar 15"

cheers Helge

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Intous4, macOS (10.3.4), pen lags/pauses 1 sec.

Postby wacom1 » Fri 4. May 2018, 08:40

I suggest to check in activity monitor, if there is high CPU usage or harddisk access when the pen is freezing.

helgetjelta
Posts: 5
Joined: Thu 3. May 2018, 08:34

Re: Intous4, macOS (10.3.4), pen lags/pauses 1 sec.

Postby helgetjelta » Tue 8. May 2018, 13:02

I did a clean install of my mac... installed 10.13.0, and wacom driver 29-6

Still the same issue.

helgetjelta
Posts: 5
Joined: Thu 3. May 2018, 08:34

Re: Intous4, macOS (10.3.4), pen lags/pauses 1 sec.

Postby helgetjelta » Tue 8. May 2018, 13:25

Did update to 10.3.4, and downgrade of driver to 28-2, even 24-1

Still the same, on a clean OS...

Tested both on a USB hub, and directly in my mac.

helgetjelta
Posts: 5
Joined: Thu 3. May 2018, 08:34

Re: Intous4, macOS (10.3.4), pen lags/pauses 1 sec.

Postby helgetjelta » Thu 17. May 2018, 17:59

It was a fautly tablet... when changed to another, problem was gone. So now I have to order a new tablet.

cheers Helge


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