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Intous4, macOS (10.3.4), pen lags/pauses 1 sec.

Intuos, Intuos Pro, Bamboo, Graphire, etc.
helgetjelta
Posts: 5
Joined: Thu 3. May 2018, 08:34

Intous4, macOS (10.3.4), pen lags/pauses 1 sec.

Postby helgetjelta » Thu 3. May 2018, 08:42

Hi, I have recently got a problem with my wacom. (I have already re-installed, removed etc., tried a new user).

Often, say each 10 to 15 second my pen pauses for a second, so pointing and dragging is really a risky business for the time being. Any one else having this issue?

My wacoms have worked wonderful, up until now, so what has changed ? Has apple changed something that needs to be addressed ?

BTW: it happens both on my macPro2010 and my new macBookPro Touch Bar 15"

cheers Helge

wacom1
Posts: 883
Joined: Tue 29. Nov 2016, 09:46

Re: Intous4, macOS (10.3.4), pen lags/pauses 1 sec.

Postby wacom1 » Fri 4. May 2018, 08:40

I suggest to check in activity monitor, if there is high CPU usage or harddisk access when the pen is freezing.

helgetjelta
Posts: 5
Joined: Thu 3. May 2018, 08:34

Re: Intous4, macOS (10.3.4), pen lags/pauses 1 sec.

Postby helgetjelta » Tue 8. May 2018, 13:02

I did a clean install of my mac... installed 10.13.0, and wacom driver 29-6

Still the same issue.

helgetjelta
Posts: 5
Joined: Thu 3. May 2018, 08:34

Re: Intous4, macOS (10.3.4), pen lags/pauses 1 sec.

Postby helgetjelta » Tue 8. May 2018, 13:25

Did update to 10.3.4, and downgrade of driver to 28-2, even 24-1

Still the same, on a clean OS...

Tested both on a USB hub, and directly in my mac.

helgetjelta
Posts: 5
Joined: Thu 3. May 2018, 08:34

Re: Intous4, macOS (10.3.4), pen lags/pauses 1 sec.

Postby helgetjelta » Thu 17. May 2018, 17:59

It was a fautly tablet... when changed to another, problem was gone. So now I have to order a new tablet.

cheers Helge


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