Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Intous4, macOS (10.3.4), pen lags/pauses 1 sec.

Intuos, Intuos Pro, Bamboo, Graphire, etc.
helgetjelta
Posts: 5
Joined: Thu 3. May 2018, 08:34

Intous4, macOS (10.3.4), pen lags/pauses 1 sec.

Postby helgetjelta » Thu 3. May 2018, 08:42

Hi, I have recently got a problem with my wacom. (I have already re-installed, removed etc., tried a new user).

Often, say each 10 to 15 second my pen pauses for a second, so pointing and dragging is really a risky business for the time being. Any one else having this issue?

My wacoms have worked wonderful, up until now, so what has changed ? Has apple changed something that needs to be addressed ?

BTW: it happens both on my macPro2010 and my new macBookPro Touch Bar 15"

cheers Helge

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Intous4, macOS (10.3.4), pen lags/pauses 1 sec.

Postby wacom1 » Fri 4. May 2018, 08:40

I suggest to check in activity monitor, if there is high CPU usage or harddisk access when the pen is freezing.

helgetjelta
Posts: 5
Joined: Thu 3. May 2018, 08:34

Re: Intous4, macOS (10.3.4), pen lags/pauses 1 sec.

Postby helgetjelta » Tue 8. May 2018, 13:02

I did a clean install of my mac... installed 10.13.0, and wacom driver 29-6

Still the same issue.

helgetjelta
Posts: 5
Joined: Thu 3. May 2018, 08:34

Re: Intous4, macOS (10.3.4), pen lags/pauses 1 sec.

Postby helgetjelta » Tue 8. May 2018, 13:25

Did update to 10.3.4, and downgrade of driver to 28-2, even 24-1

Still the same, on a clean OS...

Tested both on a USB hub, and directly in my mac.

helgetjelta
Posts: 5
Joined: Thu 3. May 2018, 08:34

Re: Intous4, macOS (10.3.4), pen lags/pauses 1 sec.

Postby helgetjelta » Thu 17. May 2018, 17:59

It was a fautly tablet... when changed to another, problem was gone. So now I have to order a new tablet.

cheers Helge


Return to “Pen Tablets”