Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Please register our products on https://www.wacom.com/register
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Freezing Photoshop when Connected

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 4
Joined: Sun 15. Jul 2018, 15:22

Freezing Photoshop when Connected

Postby YunikoYokai » Sun 15. Jul 2018, 15:55

I have been having problems with my Intuos Pro [Medium] for a while;
  • ragged lines when doing brush strokes while zoomed out (mostly fixed with third party software)
  • deciding to splat a maximum pressure brush point/head when I'm doing short brush strokes in quick succession (it's been doing this since I bought it in 2015)
  • the system forgetting my preferences (usually discovered when my cursor runs in the opposite direction to what I expect since I changed my orientation)
  • If I plugged my tablet in after starting Windows, the driver would either crash or not function properly and the Wacom Desktop Centre wouldn't recognise the device, saying I needed to restart the computer (I ended up having to restart the Wacom Professional Service once or twice to get around this problem)
  • and my personal favourite: when something goes wonky (driver or tablet/pen), it opens up hundreds of Adobe Help pages in my browser until I click somewhere with my mouse (like the cursor got stuck somewhere and a sustained hold is a click every few milliseconds).
This is all managable, it's even something I come to expect now after 3 years, but because of the militude of problems, I won't get another Wacom after this. My Graphire4 has never had any problems and it's sad to see how poor the products have been since.

But the above problems pale in comparison to my problem now which is rendering the nigh on useless because it's no longer reliable. Since updating the driver, I'm afraid to turn on my tablet or plug it in. If I have photoshop open and then connect my tablet (wired or wirelessly), after a few seconds, it will freeze photoshop. No menues are interactable and the only way to deal with it is to the use the task manager to delete it. Heck, photoshop can freeze even if the tablet was turned on before opening Photoshop (as I just found out a few minutes ago).

What the heck is wrong with this tablet and/or its software? I've never had any problems with previous Wacom products, yet I decide to fork out for a more expensive one and get all of this instead? The tablet had the previous issue with Windows 7 and now Windows 10 and on multiple machines so it isn't purely a Windows 10 issue.

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