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Cintiq Pro 24 - Fan Speed:
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Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

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Crashing Photoshop when Tablet plugged in

Intuos, Intuos Pro, Bamboo, Graphire, etc.
YunikoYokai
Posts: 4
Joined: Sun 15. Jul 2018, 15:22

Crashing Photoshop when Tablet plugged in

Postby YunikoYokai » Tue 17. Jul 2018, 16:57

I'm having severe problems with my tablet, rendering using Photoshop (and especially wireless) very dangerous for my work. If I have photoshop open and turn my tablet on (wireless or wired), it will freeze photoshop. Because the tablet turns itself off after a period of no use, I cannot use wireless for fear of it turning off and then I have to close Photoshop to preserve my work. It started happening about 2-3 weeks ago.

Is there somewhere where I can report this to Wacom and try to get this fixed? I'm reaching the end of my rope here...

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Crashing Photoshop when Tablet plugged in

Postby wacom1 » Wed 18. Jul 2018, 05:39

Did you update Photoshop, Windows and/or tablet driver recently ? If only Photoshop is freezing, but the tablet works on desktop and in other software, this maybe an issue in Photoshop. I would try turning off 'Windows Ink' in the tablet driver for testing. Photoshop is using Windows Ink to get pressure info from the tablet (so it won't use pressure in this testcase), but it could clarify, if the problem is in Photoshop, tablet driver or Windows Ink (which is part of Windows os).

YunikoYokai
Posts: 4
Joined: Sun 15. Jul 2018, 15:22

Re: Crashing Photoshop when Tablet plugged in

Postby YunikoYokai » Thu 19. Jul 2018, 08:30

It froze my computer once (hard restart required), I've not actually tried using my tablet when this happened so i can't say if it was still working (always went back to my mouse when it happened). I've reverted to an older driver and the problem stopped, so it's to do with a Wacom driver I think. Windows 10 did update recently (albeit about a month ago), but with the old driver still working with no problems, I'm not sure it's a Windows 10 problem (Windows 10 Version: Home [10.0.17134 Build 17134]


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