Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
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Tablet forgets Preferences

Intuos, Intuos Pro, Bamboo, Graphire, etc.
YunikoYokai
Posts: 4
Joined: Sun 15. Jul 2018, 15:22

Tablet forgets Preferences

Postby YunikoYokai » Mon 30. Jul 2018, 15:46

Hello,

I have been having this problem since I have had my tablet (2015) and no amount of drivers seems to fix it. I'm kinda reaching to end of my wits. Sometimes (often, unfortunately), my Intuos Pro M will just forget my preferences and default to it's original settings when I plug it in. Because I have my tablet orientated differently, this usually results in my cursor flying in the opposite direction. This usually happens when I first plug it in, but it can happen when it has been idle for a while (I don't use the wireless feature with my tablet).

On rare occations, stopping the Wacom professional Services on the Services desktop app will fix it. Next time it happens, I'm going to test if using the Device Manager to stop and restart the device will fix it. Usually, however, it forces a restart (with tablet unplugged and off). Is there anything that can help with this issue? I thankfully have my preferences backed up but it frustrates me to no end nonetheless.

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