Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Intuous Pro Pen does not work properly in Wireless Mode

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 1
Joined: Wed 1. Aug 2018, 00:27

Intuous Pro Pen does not work properly in Wireless Mode

Postby jangotrick » Wed 1. Aug 2018, 00:35

I have a Intuos Pro PTH 651 and installeed the latest drivers 6.3.30-6 for Windows 8.1. When I connect wirelessly to the Tablet, the pen works only once and then stops working. The touch settings work and all other buttons work. I am facing the exact problem reported by other users in 2016 in the below post.


Secondly, when I touch the pen on the Intuous, Windows Ink does not automatically start. I had to roll back the drivers to cintiq version 6.3.15-3 for windows and then the pen works fine in the wireless mode. Windows Ink still does not work in the power point mode and I have to select draw, then select a pen and draw.

I was hoping that WACOM would have fixed these issues but I guess they are still existent.

Did anyone else had the same issue and did they find a workaround except rolling back drivers to 2015 drivers which is unacceptable.

Return to “Pen Tablets”