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Intuos BT M 2018 and Bluetooth lag with iMac

Intuos, Intuos Pro, Bamboo, Graphire, etc.
lucarubino
Posts: 1
Joined: Thu 2. Aug 2018, 14:07

Intuos BT M 2018 and Bluetooth lag with iMac

Postby lucarubino » Thu 2. Aug 2018, 14:16

Hi everyone.
I've just bought this a new Intuos bluetooth M. But when I started to use it thought BT connection with my iMac, I notice it was very laggy. Useless.
If I use it with USB cable, it works great as I expect.
I did some tests and this is what I found:
Wacom Intuos BT doesn't work if there is a Apple Trackpad or Apple mouse connected to iMac.
If I disconnect my trackpad, Intuos starts to work great with BT connection. I turn on my trackpad (or mouse), and the intuos stops to work well. I turn off again my apple device, and Intuos starts to work again.
Considering that Intuos doesnt have touches panel, it's very annoying! I need both input devices!
Am I the only one with this problem?

JohnyWalter
Posts: 4
Joined: Tue 24. Jul 2018, 10:31

Re: Intuos BT M 2018 and Bluetooth lag with iMac

Postby JohnyWalter » Wed 15. Aug 2018, 22:17

Mac os 10.12.6, wacom driver updated to 6.3.25-2, wifi off, bluetooth rssi from -49 to -42 dBm - noticeable lag. With usb cable works fine. Any solution? And one more thing: does the corner marks suppose to be lit? Now just touch ring led is on.

Pixelkobold
Posts: 3
Joined: Mon 19. Feb 2018, 12:25

Re: Intuos BT M 2018 and Bluetooth lag with iMac

Postby Pixelkobold » Sat 18. Aug 2018, 14:03

I bought my Intuos Pro in june 2017.
And I have those BT lag problem ever since then.
When I just use USB connection its fine, but as soon as I go on BT, the pen reacts sluggish and laggy.
I tried it on three different cmputers which are stnading at three completely different locations.

I contacted support a while ago, where I got the usual tips, which didn't help.
I waited for several new updates now... no help.
Sometime ago I spoke with a Wacom worker on a show at my local photo store and we tested the tablet on different systems her got avaible.
It was still sluggish and laggy.

@support:
what can we do to solve that problem?
I believe that the BT module in my Wacom is not operating right, so it is out of order.

thanks

wacom4
Posts: 143
Joined: Tue 29. Nov 2016, 09:49

Re: Intuos BT M 2018 and Bluetooth lag with iMac

Postby wacom4 » Mon 20. Aug 2018, 12:49

First see https://www.wacom.com/en-gb/support?gui ... 1c5ac919c9

Additionally we found that eventually every firmware update of the Intuos / Intuos Pro led to adding one device more the "stack" of BT devices on your Mac. When removing all BT devices in your settings (unpair), shutting these devices down, rebooting your Mac and then adding the devices again this potential lag issue can be resolved. We are working on a more detailed description...

Pixelkobold
Posts: 3
Joined: Mon 19. Feb 2018, 12:25

Re: Intuos BT M 2018 and Bluetooth lag with iMac

Postby Pixelkobold » Mon 20. Aug 2018, 15:54

wacom4 wrote:First see https://www.wacom.com/en-gb/support?gui ... 1c5ac919c9

Additionally we found that eventually every firmware update of the Intuos / Intuos Pro led to adding one device more the "stack" of BT devices on your Mac. When removing all BT devices in your settings (unpair), shutting these devices down, rebooting your Mac and then adding the devices again this potential lag issue can be resolved. We are working on a more detailed description...



Well I don#t have a Mac but a Windows10 PC machine.
And I only have ONE BT device added in my settings... the Intuos Pro ;-)

Johannes
Posts: 1
Joined: Wed 1. Feb 2017, 20:27

Re: Intuos BT M 2018 and Bluetooth lag with iMac

Postby Johannes » Mon 10. Sep 2018, 19:35

+1 on MacBook Pro. I'm sure it worked well before. Do not know if it changed with some firmware or software update from Wacom or with one of the macOS updates....
Should be fixed urgently...

GraphicAlert
Posts: 1
Joined: Thu 13. Sep 2018, 16:23

Re: Intuos BT M 2018 and Bluetooth lag with iMac

Postby GraphicAlert » Thu 13. Sep 2018, 16:29

I have the same problem and the solution of unpairing alle devices, reboot mac and repairing them doesn't work. I just bought a new Wacom tablet and Magic Mouse, because my Intuos 3 (with pen and mouse) stopped working after the lastest Mac update. This was very unfortunate, because it worked like a charm for 15 years and was still happy with it. Now with the new tablet, I had to buy a seperate mouse and the combination doesn't work unfortunatly. Please fix this bug soon!

wacom5
Posts: 25
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos BT M 2018 and Bluetooth lag with iMac

Postby wacom5 » Mon 17. Sep 2018, 13:36

Check if you have any other devices in the vicinity that can also cause interference. Smartphones, Wi-Fi Router, Speakers and other electronics can still cause disruption and lag even if not using Bluetooth to operate.


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