Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Intuos Pro M paper - Paper function not working

Intuos, Intuos Pro, Bamboo, Graphire, etc.
JorgeM
Posts: 2
Joined: Fri 14. Sep 2018, 23:37

Intuos Pro M paper - Paper function not working

Postby JorgeM » Fri 14. Sep 2018, 23:47

Hello guys,

Just bought an Intuos pro M Paper edition from amazon-

But found out that the tablet is not detecting the ink using paper mode, when I hover it with the pen, the led with the plus sign turns green, but when I actually ink, it doesn't turn blue.

Here's a small video of the behavior:
https://photos.google.com/share/AF1QipN ... EyQld2SmpB

I have all the drivers and updates (including firmware) installed, Inkspace and wacom desktop center seems to be detecting the device just fine.

Apart for this everything seems to work just fine,

There is any workaround or this is an hardware problem?

Thank you

JorgeM
Posts: 2
Joined: Fri 14. Sep 2018, 23:37

Re: Intuos Pro M paper - Paper function not working

Postby JorgeM » Mon 17. Sep 2018, 22:29

Update: just asked for a replacement and the new one is working as supposed.


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