Using an Intuos PT small and the touch function often stops working until I use the pen again, and then it works fine - until the next time. Happens every 10 minutes or so.
Using macOS 10.14 on MacBook Pro 13.
Will this be fixed?
Thanks :)
Wacom Customer Support page: https://support.wacom.com/
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3). Mac driver update coming soon. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.
European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3). Mac driver update coming soon. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.
European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.
Touch stops working until pen is used
Re: Touch stops working until pen is used
What is your exact tablet model and which driver version are you using? Does this happen in every application or only in a specific application?
When the issue happens, please open the Wacom Tablet Properties, click on About and Diagnose next. Please tell me what you observe, is the driver detecting your touch input?
When the issue happens, please open the Wacom Tablet Properties, click on About and Diagnose next. Please tell me what you observe, is the driver detecting your touch input?
-
eliotlovell
- Posts: 14
- Joined: Thu 16. Mar 2017, 08:56
Re: Touch stops working until pen is used
Thanks for your reply.
The device is CTH-490
The control panel and driver are 6.3.31-4
This happens in any application - it's happened on two different Macs, too.
I'll open diagnose next time it happens :)
The device is CTH-490
The control panel and driver are 6.3.31-4
This happens in any application - it's happened on two different Macs, too.
I'll open diagnose next time it happens :)
-
eliotlovell
- Posts: 14
- Joined: Thu 16. Mar 2017, 08:56
Re: Touch stops working until pen is used
OK - it just happened (again) and the Diagnose window registers the touch input, but the cursor doesn't move again until I use the pen.
-
eliotlovell
- Posts: 14
- Joined: Thu 16. Mar 2017, 08:56
Re: Touch stops working until pen is used
Happened again - this time I tried switching the touch function on and off using the physical switch on the tablet - but even then the touch function is not working and the cursor doesn't move. I had to use the pen to get it to work again.
Re: Touch stops working until pen is used
Thank you for the details. I will pass this along to the driver team and see if we can replicate.
-
eliotlovell
- Posts: 14
- Joined: Thu 16. Mar 2017, 08:56
Re: Touch stops working until pen is used
OK - thanks. If there is any app influence - I'm trying to track that now - then it might be useful to know that most of my time I am working in Chrome.
Re: Touch stops working until pen is used
So far we have not been able to replicate this. Have you followed the steps in our Mojave FAQ?
-
eliotlovell
- Posts: 14
- Joined: Thu 16. Mar 2017, 08:56
Re: Touch stops working until pen is used
This has happened in every macOS since I bought the tablet - not just 10.14 :-/
-
eliotlovell
- Posts: 14
- Joined: Thu 16. Mar 2017, 08:56
Re: Touch stops working until pen is used
I don't understand how that FAQ you linked to is supposed to help? The touch function works, it only intermittently stops.
Also, the tablet driver doesn't show in the automation section in the Security and Privacy preference at all, only the Wacom Desktop Center.
I've tried uninstalling the Wacom software with your Utility app, but that doesn't do anything.
Do you have instructions on how to manually remove the software? I can't find any.
Thanks
Also, the tablet driver doesn't show in the automation section in the Security and Privacy preference at all, only the Wacom Desktop Center.
I've tried uninstalling the Wacom software with your Utility app, but that doesn't do anything.
Do you have instructions on how to manually remove the software? I can't find any.
Thanks