Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Wacom Drivers:
Latest driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Touch stops working until pen is used

Intuos, Intuos Pro, Bamboo, Graphire, etc.
wacom5
Posts: 629
Joined: Tue 8. Aug 2017, 14:35

Re: Touch stops working until pen is used

Postby wacom5 » Fri 28. Sep 2018, 14:11

Just making sure everything is set up as it should. For full driver removal check here.

eliotlovell
Posts: 14
Joined: Thu 16. Mar 2017, 08:56

Re: Touch stops working until pen is used

Postby eliotlovell » Mon 1. Oct 2018, 14:18

I've given up on using the touch function - far too unreliable and irritating. What a waste of money :P

Please let me know if you address any of these problems in a future update.

wacom5
Posts: 629
Joined: Tue 8. Aug 2017, 14:35

Re: Touch stops working until pen is used

Postby wacom5 » Mon 1. Oct 2018, 15:23

The issue has been reported. I was partially able to replicate with a very low rate and I couldn't check what triggered the issue which makes it harder to fix.

eliotlovell
Posts: 14
Joined: Thu 16. Mar 2017, 08:56

Re: Touch stops working until pen is used

Postby eliotlovell » Tue 2. Oct 2018, 11:30

Thanks for the update - it doesn't happen that often at the moment, a few times and hour, and I can't work out how to reproduce it either.

I hope they can find a fix.


Return to “Pen Tablets”