Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Touch stops working until pen is used

Intuos, Intuos Pro, Bamboo, Graphire, etc.
wacom5
Posts: 228
Joined: Tue 8. Aug 2017, 14:35

Re: Touch stops working until pen is used

Postby wacom5 » Fri 28. Sep 2018, 14:11

Just making sure everything is set up as it should. For full driver removal check here.

eliotlovell
Posts: 14
Joined: Thu 16. Mar 2017, 08:56

Re: Touch stops working until pen is used

Postby eliotlovell » Mon 1. Oct 2018, 14:18

I've given up on using the touch function - far too unreliable and irritating. What a waste of money :P

Please let me know if you address any of these problems in a future update.

wacom5
Posts: 228
Joined: Tue 8. Aug 2017, 14:35

Re: Touch stops working until pen is used

Postby wacom5 » Mon 1. Oct 2018, 15:23

The issue has been reported. I was partially able to replicate with a very low rate and I couldn't check what triggered the issue which makes it harder to fix.

eliotlovell
Posts: 14
Joined: Thu 16. Mar 2017, 08:56

Re: Touch stops working until pen is used

Postby eliotlovell » Tue 2. Oct 2018, 11:30

Thanks for the update - it doesn't happen that often at the moment, a few times and hour, and I can't work out how to reproduce it either.

I hope they can find a fix.


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