Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

Touch stops working until pen is used

Intuos, Intuos Pro, Bamboo, Graphire, etc.
wacom5
Posts: 534
Joined: Tue 8. Aug 2017, 14:35

Re: Touch stops working until pen is used

Postby wacom5 » Fri 28. Sep 2018, 14:11

Just making sure everything is set up as it should. For full driver removal check here.

eliotlovell
Posts: 14
Joined: Thu 16. Mar 2017, 08:56

Re: Touch stops working until pen is used

Postby eliotlovell » Mon 1. Oct 2018, 14:18

I've given up on using the touch function - far too unreliable and irritating. What a waste of money :P

Please let me know if you address any of these problems in a future update.

wacom5
Posts: 534
Joined: Tue 8. Aug 2017, 14:35

Re: Touch stops working until pen is used

Postby wacom5 » Mon 1. Oct 2018, 15:23

The issue has been reported. I was partially able to replicate with a very low rate and I couldn't check what triggered the issue which makes it harder to fix.

eliotlovell
Posts: 14
Joined: Thu 16. Mar 2017, 08:56

Re: Touch stops working until pen is used

Postby eliotlovell » Tue 2. Oct 2018, 11:30

Thanks for the update - it doesn't happen that often at the moment, a few times and hour, and I can't work out how to reproduce it either.

I hope they can find a fix.


Return to “Pen Tablets”