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Intuos PT touch recognition broken!?

Posted: Wed 17. Oct 2018, 00:36
by ascendence
Hey Wacom cummunity,

i have a question, is the touch recognition, meant to be barely working?
If i try to use the Wacom tablet as a trackpad/touchpad and try to navigate windows with my finger, i'm barely able to do anything.
The touch recognition goes haywire, jumps across the screen, recognizes several fingers at once, even when i just have one finger on the pad, then doesnt recognize one at all, and if it works for a few seconds, its so not precise its barely worth using.

Is this normal? Are the touch capabilities meant to be half assed? Or do i have a broken unit?

Re: Intuos PT touch recognition broken!?

Posted: Wed 17. Oct 2018, 14:50
by wacom5
What you describe sounds like external interference.
Which exact model do you have? Which operating system?
Do you experience any similar issues with the Pen? How did you connect the tablet to your computer? Please double-check the cable, USB ports, and even the computer for potential issues.
If the issue persists, you should contact our support here: https://support.wacom.com/

Re: Intuos PT touch recognition broken!?

Posted: Wed 17. Oct 2018, 18:58
by ascendence
I have the CTH-690/K
im on windows 10 64bit
the pen works flawless, never had any issues with that ever
its only the finger touch function thats just so shoddy, i cant tell if its supposed to be this bad or not?