Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-6) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Intuos 3 and New MacBook Pro 2018

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 2
Joined: Mon 22. Oct 2018, 09:33

Intuos 3 and New MacBook Pro 2018

Postby Astrobutch » Mon 22. Oct 2018, 15:26


After I found out that MacBook Pros do not like Tea, I was forced to purchase a new MacBook Pro 2018.

I have an Intuos 3 PTZ631W and I tried to install driver 6.3.19-10 drivers.

Install was fine but after a reboot and plugging into a multi-port I keep getting the "A supported tablet was not found on the system" message.

I uninstalled and tried again but to no avail.

Does anyone have any ideas(apart from not feeding tea to a MacBook Pro!)


Posts: 169
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos 3 and New MacBook Pro 2018

Postby wacom5 » Tue 23. Oct 2018, 06:54

Welcome. Intuos 3 is only supported until driver Driver 6.3.15-3. If you install any driver above that, your Intuos will not be detected, giving you that error message. You can download it from here: https://www.wacom.com/en-us/support/pro ... rt/drivers
Scroll down until you see Drivers for Previous Generation Products. I must warn you though, this driver is only supported up until Mac 10.11 El Capitan. It is not supported in OSX 10.12 or above.

Posts: 2
Joined: Mon 22. Oct 2018, 09:33

Re: Intuos 3 and New MacBook Pro 2018

Postby Astrobutch » Tue 23. Oct 2018, 08:14

Many thanks, it seems to work fine. After I have recovered from buying a new Mac, I'll buy a new Tablet..

Kind regards

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