Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-6) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
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New Intuos CTH 690 - Is it faulty or is it a known issue? Mac 10.12.2

Intuos, Intuos Pro, Bamboo, Graphire, etc.
fropirapec
Posts: 2
Joined: Thu 12. Jan 2017, 04:18

New Intuos CTH 690 - Is it faulty or is it a known issue? Mac 10.12.2

Postby fropirapec » Thu 12. Jan 2017, 04:38

Hi.

I just bought a BRAND NEW Intuos CTH 690 - Medium, Pen & Touch.

I'm using a Macbook Pro running Sierra 10.12.2

I have installed the latest drivers (6.3.20-4), then tried several older drivers too.



THE PROBLEM:

I have an issue when clicking between apps (or even between windows of a single app).

Sometimes a click is just ignored -- i.e. the app I've clicked on doesn't come to the foreground. Sometimes I have to click multiple times (which results in a mistaken double click), or click very slowly. Things like dragging a window around become very difficult.

I can see the click itself is registering fine via "current pressure" in Wacom Tablet System Preferences, but when I click on an app or window, it doesn't come to the foreground consistently.



I can't figure it out. Do I need to return the tablet to the store?

Please help!!!!

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