Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-6) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Touch User Mode Driver crash

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 1
Joined: Fri 26. Oct 2018, 23:12

Touch User Mode Driver crash

Postby Steon444 » Sat 27. Oct 2018, 00:02

Hello. I have a Wacom Intuos Pro M and I've having complete system crash for a months already.

I noticed the responsible of this was the process called "Touch User Mode Driver" (Wacom_TouchUser.exe).
When I have "Touch User Mode Driver" running, eventually two things happen, it simply stops working or it freezes my PC and requires hard reset.

For months I've forcefully ended the process "Touch User Mode Driver", causing "Tablet Service for professional driver" (Wacom_Tablet.exe) to up the CPU use to 10-15%, which wasn't a problem, but since the latest Windows updates, using my tablet without the "Touch User Mode Driver" causes excessive lag to the point it's impossible to do anything anymore.

Now I have to chose either to draw with unbearable lag or scared for a system crash which requires hard reset and won't even give me the chance to save my work.
My Wacom drivers and Windows 10 are both fully updated, and I have already reinstalled my Wacom drivers.
Every time windows updates it seems to get worse, but I want to undo my Windows updates since the Wannacry ransomware incident happened.

Posts: 169
Joined: Tue 8. Aug 2017, 14:35

Re: Touch User Mode Driver crash

Postby wacom5 » Mon 29. Oct 2018, 11:23

Return to “Pen Tablets”