Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-6) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Problems with standard gestures / touch action / WDC Autostart

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Whitesnake
Posts: 2
Joined: Sun 28. Oct 2018, 16:20

Problems with standard gestures / touch action / WDC Autostart

Postby Whitesnake » Sun 28. Oct 2018, 16:47

Hello, I have no idea how I can fix my problems, maybe somebody knows a solution:

I have a 2015 MBP, MacOS 10.14, a Wacom Intuos Pro S (v 6.3.31-4). I have followed the instruction page for Mojave, so everything is setup correct.

This problems occur:

.) None of the standard gestures work (my gestures work). Therefore I can not zoom in and out of a picture.
.) When I try to trigger a action in Affinity Photo, I have to use my mouse (left click), because the Wacom pen won't do a click (it looks like it would like to click and drag instead of just clicking)
.) Everytime I start the Mac, Wacom Desktop Center autostarts. How can I prevent WDC from autostarting?

Thanks for your help.

wacom5
Posts: 169
Joined: Tue 8. Aug 2017, 14:35

Re: Problems with standard gestures / touch action / WDC Autostart

Postby wacom5 » Mon 29. Oct 2018, 10:50

1. Make sure you have enable the touch permissions - https://www.wacom.com/en-de/support?guideTitle=Why-is-touch-not-working-on-Mac-OS-10.14%3F&guideId=3854ea4d-fa27-49c1-99d3-906e68d9046a
2. Does this only happen with this software? Try resetting your preferences and adjusting the double click distance.
3. Open WDC > Click on "More" in the upper left > Disable Autostart.

Whitesnake
Posts: 2
Joined: Sun 28. Oct 2018, 16:20

Re: Problems with standard gestures / touch action / WDC Autostart

Postby Whitesnake » Thu 1. Nov 2018, 16:15

Hey wacom5,

thx for your fast answer:

1) It was checked and didn't worked. After unchecking an rechecking it, everything was fine. Is it possible that this support page is changed with this details, because that did the trick (as least for me).
2) It only affects affinity photo, in Safari and other programs everything behaves normal. When I switch the Wacom to mouse mode, the response is better (but not perfect).
3). Thx :)


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