Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Backup Restore settings Wacom Intuos 4100WL

Intuos, Intuos Pro, Bamboo, Graphire, etc.
marcof73
Posts: 2
Joined: Thu 13. Jul 2017, 14:18

Backup Restore settings Wacom Intuos 4100WL

Postby marcof73 » Tue 13. Nov 2018, 15:05

Hi all, I've bought two Wacom Intuos 4100WL bluetooth, one for my iMac and one for my Macbook. Both are fully updated (Mojave) with latest updates and drivers.
My intent was to set buttons (and other settings) on one Wacom tablet and restore setting in the second one.
Incredibly trying to restore setting on the second one, nothing changes, no settings was restored.
It looked so strange, the Wacom tablet are the same.
Note: I revoved drivers and reinstalled as suggested by Wacom.

Other thing: I can set buttons on Lightroom, but with photoshop (both sully updated latest cc version) I can't set buttons. I can set it only as "all others".

Someone can help me?
thanks
marco

wacom5
Posts: 233
Joined: Tue 8. Aug 2017, 14:35

Re: Backup Restore settings Wacom Intuos 4100WL

Postby wacom5 » Wed 14. Nov 2018, 08:54

The settings are bound to the device. If you plug both tablets to the same computer you will see that the driver will detect each individually and not as a single tablet.
This means that if you back up and restore the settings, they will only work if the same exact tablet is being used, even if it is the same model. Unfortunately, you will have to set the settings individually for each tablet.

As for the Photoshop Specific settings, try to add Photoshop manually using the "+" sign on the right area of the Apps panel.
If the issue persists, please confirm the Photoshop version and the Wacom Driver version.

marcof73
Posts: 2
Joined: Thu 13. Jul 2017, 14:18

Re: Backup Restore settings Wacom Intuos 4100WL

Postby marcof73 » Wed 14. Nov 2018, 11:59

Oh thanks, I though I could backup/restore with any talbet...

As regards photoshop, I already tried with "+" and Wacom drivers are the latest. Photoshop il updated to the last update (today the last one, but nothing changes). I read in other forums (maybe abode) that I'm not the only one with this issue.


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