Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

One by Wacom Medium as a mouse (WinXP SP3 32-bit)

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 1
Joined: Fri 16. Nov 2018, 23:21

One by Wacom Medium as a mouse (WinXP SP3 32-bit)

Postby RussianDeadman » Sat 17. Nov 2018, 00:45

Hello my dear western and eastern friends.
I have 5.3.5-3 driver for XP (year 2015 edition) and of course my old PC says "you gonna use your tablet as a mouse coz I dont see it as tablet - enjoy your stay". I can really use it as a mouse and its working but it looks like programs will not see it as a tablet and all this 1024-preasure-levels wasted. Here in Russia we dying ultra-mega-very-fast right now so I will probably die earlier than I will be able to get a better PC so I wanna ask you - will it be bad for my tablet if I will just draw some lines when I use it as a mouse with drivers for mouse and when my Windows see it as a gaddamned HID-mouse? I can draw but nobody needs an old fashioned pictures on a paper this days especially in russia - here in Russia currently most of the population eating each other and they dont need any pictures because they cant eat pictures. I got this divice for 5000+ rubles and I gonna take my chances.

Posts: 233
Joined: Tue 8. Aug 2017, 14:35

Re: One by Wacom Medium as a mouse (WinXP SP3 32-bit)

Postby wacom5 » Tue 20. Nov 2018, 11:34

The One By Wacom (CTL-472) is not supported in Windows XP. You will need Windows 7 or above as stated here: https://www.wacom.com/en-cn/products/pen-tablets/one-by-wacom#Specifications

The correct driver is the latest one available on the website: http://www.wacom.com/support/product-support/drivers - Driver 6.3.31-4

If you have any questions or concerns I recommend you to contact our Support: https://support.wacom.com/

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