Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Pen_tablet.exe prevents software to start

Intuos, Intuos Pro, Bamboo, Graphire, etc.
SandroRiz
Posts: 3
Joined: Thu 15. Nov 2018, 19:44

Pen_tablet.exe prevents software to start

Postby SandroRiz » Mon 19. Nov 2018, 19:38

After the installation of the wacom drivers (6.3.31-4) a lot of programs won't start... they appear in the Task manager but nothing happens and they hangs frozen.
Programs that are not working are for example VideoLan VLC, Calibre, Amazon Kindle, Acronis True Image 2019; all in the 32bit version (if exists the 64bit version works ok).
Killing the "Tablet Service for consumer driver" process (pen_tablet.exe), these software start working again.

What does this process ? Because I kill it and it seems tablet and pen works ok.

Thanks
Sandro

Windows 10 x64 1803

wacom5
Posts: 233
Joined: Tue 8. Aug 2017, 14:35

Re: Pen_tablet.exe prevents software to start

Postby wacom5 » Mon 26. Nov 2018, 14:43

This process manages the pen data coming from the tablet. If you kill it, it will restart automatically.
I have not heard of this process interfering with other software and I have not been able to replicate this. How are you starting this software? By clicking on a desktop shortcut? Have you tried navigating to the installation path and pressing enter in the .exe of each program?


Return to “Pen Tablets”