Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

Intuos Mapping Issues

Intuos, Intuos Pro, Bamboo, Graphire, etc.
lightningrei
Posts: 1
Joined: Sun 2. Dec 2018, 17:16

Intuos Mapping Issues

Postby lightningrei » Sun 2. Dec 2018, 17:42

All of a sudden on Friday my tablet started to all respond to my pen only on the exact left side of my tablet, and sometimes only the upper left part of my tablet. I've tried multiple times to fix it, O've removed the tablet preferences, I've uninstalled and reinstalled the driver as well as updated multiple times, and I've reset the mapping back to default which fixed it temporarily, then it went back to just being just the left side and its been on and off with functioning properly all day. Sometimes it will fix itself for about 2 minutes then go back to not fully working. The mapping is also both set to full for both the screen and tablet which is even more confusing.

I'm a bit at a loss, is this an internal issue or is there some way that I can fix it?

wacom5
Posts: 531
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos Mapping Issues

Postby wacom5 » Mon 3. Dec 2018, 09:43

From what you describe this is not a mapping issue but the tablet is simply not detecting the pen on the right area of the tablet. Looks as if you have a problem with the tablet pen sensor. Please contact support for further assistance: https://support.wacom.com


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