Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Touch not working (Mac OSX)

Intuos, Intuos Pro, Bamboo, Graphire, etc.
LeeAPG
Posts: 2
Joined: Mon 3. Dec 2018, 03:03

Touch not working (Mac OSX)

Postby LeeAPG » Mon 3. Dec 2018, 03:09

I have a Wacom Intuos Pro which was working fine - pen & touch all worked. I updated my Mac to OSX 10.14 and the touch gestures all stopped working (pen still works). I tried updating my drivers to the latest ones on Wacom's website, uninstalled & reinstalled the software but I cannot get it working again. Touch button & settings are all enabled.

Any advice welcome :)

Thanks

wacom5
Posts: 233
Joined: Tue 8. Aug 2017, 14:35

Re: Touch not working (Mac OSX)

Postby wacom5 » Mon 3. Dec 2018, 09:40

LeeAPG wrote:I have a Wacom Intuos Pro which was working fine - pen & touch all worked. I updated my Mac to OSX 10.14 and the touch gestures all stopped working (pen still works). I tried updating my drivers to the latest ones on Wacom's website, uninstalled & reinstalled the software but I cannot get it working again. Touch button & settings are all enabled.

Any advice welcome :)

Thanks


Have you tried the steps here? https://www.wacom.com/en-de/support?guideTitle=Why-is-touch-not-working-on-Mac-OS-10.14%3F&guideId=3854ea4d-fa27-49c1-99d3-906e68d9046a

LeeAPG
Posts: 2
Joined: Mon 3. Dec 2018, 03:03

Re: Touch not working (Mac OSX)

Postby LeeAPG » Tue 4. Dec 2018, 00:11

Hi, yes I have tried that, still the same issue :(

wacom5
Posts: 233
Joined: Tue 8. Aug 2017, 14:35

Re: Touch not working (Mac OSX)

Postby wacom5 » Wed 5. Dec 2018, 08:03

Please contact our customer support then: https://support.wacom.com


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