Just this month my Intuos Pro has started misbehaving: while using it I notice my laptop screen judder (a quick jump to the right) and then the tablet is no longer connected (power light off, curser not controlled).
On a 2017 15 inch MacBook Pro, OS 10.14.2, connected via USB (and AUKEY USB A to C adapter), Wacom 6.3.32-3. I have tried an Apple (Belkin) USB A to C adapter with no improvement. Swapped my small Intuos Pro for my Medium Intuos Pro, no improvement (both show the same drop-outs). The wireless kit is not inserted.
When I restart my MacBook Pro the problem resolves itself for a while most times ... have had to remove and reinstall the Wacom driver a few times (damn ... tablet just dropped out again typing this - and, for the first time came back on its own after another jump on the screen).
I have removed User preferences in the Wacom Utility and confirmed that the Wacom Touch Driver is listed and ticked in Accessibility/Privacy Settings.
The dropouts do not seem to be related to any issue with connections (ie no movement or bumping of Wacom/MacBook connections).
Any tips?
Wacom Customer Support page: https://support.wacom.com/
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Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here
Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here
Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.
Intuos Pro drops out - not detected by Mac
Re: Intuos Pro drops out - not detected by Mac
Which error message do you see when you try to open the Wacom Tablet Preferences? Please contact our support with this information. In depth troubleshooting will be required and probably you will be asked to provide some log files. https://support.wacom.com/
Re: Intuos Pro drops out - not detected by Mac
No error message, the connection to the tablet just drops out (no device detected under devices in the Wacom Desktop Centre)
Had a response from support: uninstall the driver and install the previous driver. So far so good (but only an hour)
Had a response from support: uninstall the driver and install the previous driver. So far so good (but only an hour)
Re: Intuos Pro drops out - not detected by Mac
The previous driver (to the most current one) helps, with my connection lasting longer, but I still have drop outs and need to restart my MacBook Pro and/or delete all users in the Wacom Utility to restore the connection to my tablet. Frustrating!
Re: Intuos Pro drops out - not detected by Mac
galway59 wrote:The previous driver (to the most current one) helps, with my connection lasting longer, but I still have drop outs and need to restart my MacBook Pro and/or delete all users in the Wacom Utility to restore the connection to my tablet. Frustrating!
I'm not sure this is just a Wacom driver issue. You should check with Apple as well. There might be an issue with the USB ports controllers.
Re: Intuos Pro drops out - not detected by Mac
I have the same issue. It didnt happen before with highsierra and old drivers. This is something recent. I feel there are some diriver/power management conflicts happening.
No idea how to troubleshoot this as well :(
No idea how to troubleshoot this as well :(