Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

How to add my Wacom pen to Mac system preferences?

Intuos, Intuos Pro, Bamboo, Graphire, etc.
LeenaMaria
Posts: 1
Joined: Sun 30. Dec 2018, 09:48

How to add my Wacom pen to Mac system preferences?

Postby LeenaMaria » Sun 30. Dec 2018, 09:53

This morning when I tried to use my Wacom pen, it did not respond. It shows the cursor moving on the screen, but does no other functions when using SketchBook Pro 6. I reinstalled the Wacom using the latest version for iOS. Went to system preferences, clicked on the Wacom tablet.
I see device: Intuous 4 XL, Tool: Functions, Application: All. But no pen. And the +-sign next to the tools is inactive.

How can I add my Wacom pen? It has been working well so far, and now suddenly overnight vanished. And I need to start an illustrating job...

Any help much appreciated.

Leena

wacom5
Posts: 478
Joined: Tue 8. Aug 2017, 14:35

Re: How to add my Wacom pen to Mac system preferences?

Postby wacom5 » Wed 2. Jan 2019, 10:03

Can you please confirm your OS version and your driver version?
The pen should be recognised automatically when in proximity. If it was working previously, it should not disappear from the driver on it's own unless
you made a clean driver install. Did you remove the pen manually from the driver? What happens if you bring the eraser end of the pen in proximity of the tablet?
If there is an hardware issue, you should contact our support team: https://support.wacom.com


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