Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916

Mac OS 10.15.4 Update:
What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

How to add my Wacom pen to Mac system preferences?

Intuos, Intuos Pro, Bamboo, Graphire, etc.
LeenaMaria
Posts: 1
Joined: Sun 30. Dec 2018, 09:48

How to add my Wacom pen to Mac system preferences?

Postby LeenaMaria » Sun 30. Dec 2018, 09:53

This morning when I tried to use my Wacom pen, it did not respond. It shows the cursor moving on the screen, but does no other functions when using SketchBook Pro 6. I reinstalled the Wacom using the latest version for iOS. Went to system preferences, clicked on the Wacom tablet.
I see device: Intuous 4 XL, Tool: Functions, Application: All. But no pen. And the +-sign next to the tools is inactive.

How can I add my Wacom pen? It has been working well so far, and now suddenly overnight vanished. And I need to start an illustrating job...

Any help much appreciated.

Leena

wacom5
Posts: 1059
Joined: Tue 8. Aug 2017, 14:35

Re: How to add my Wacom pen to Mac system preferences?

Postby wacom5 » Wed 2. Jan 2019, 10:03

Can you please confirm your OS version and your driver version?
The pen should be recognised automatically when in proximity. If it was working previously, it should not disappear from the driver on it's own unless
you made a clean driver install. Did you remove the pen manually from the driver? What happens if you bring the eraser end of the pen in proximity of the tablet?
If there is an hardware issue, you should contact our support team: https://support.wacom.com
Need immediate help? Contact our Support: https://support.wacom.com


Return to “Pen Tablets”