Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Intuos Pro Touch - PHT-651/K

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Brigsbee
Posts: 1
Joined: Wed 2. Jan 2019, 10:17

Intuos Pro Touch - PHT-651/K

Postby Brigsbee » Wed 2. Jan 2019, 10:34

Hello,

My Intuos Pro Touch (PHT-651/K) has stopped working. It will not turn on via cable or start button. The light will flash 5 times when I use the power button, but it will turn off after. With the cable mostly nothing happens at all, occasionally the light will flash 5 times, but very rarely.

I have bought a brand new cable from Wacom, I have tried multiple computers and tired different ports - but still not luck.

Is there a way to fix this?

Thank you.

wacom5
Posts: 478
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos Pro Touch - PHT-651/K

Postby wacom5 » Wed 2. Jan 2019, 10:58

Your device needs to be repaired most likely - https://support.wacom.com


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