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Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

My Tablet stopped working properly

Intuos, Intuos Pro, Bamboo, Graphire, etc.
DeejayF
Posts: 1
Joined: Fri 18. Jan 2019, 20:42

My Tablet stopped working properly

Postby DeejayF » Fri 18. Jan 2019, 20:53

So I was just playing some osu with my tablet. I was away for like 1 minute to wash my hands and when I came back my tablet didn't register my pen anymore I could move my cursor with my fingers just fine but when I try using my pen it's not working. I tried using another pen, that didn't work. Tried to reinstall drivers didn't work. Tried to install the newest driver version which made things even worse I wasn't able to move the cursor anymore at all. So I deinstalled the drivers yet again to install the older version again. I was able to move the cursor with my hands on my tablet again but not with the pen. Then I plugged of the USB cable from the tablet and plugged it back in and now I can't move the cursor anymore at all. In the whole process of all of this I restarted my computer roughly around 6 to 8 times. I use an Intous CTH 490. I tried everything I could possibly think of searched in every forum I could find and haven't found a single solution.

wacom5
Posts: 539
Joined: Tue 8. Aug 2017, 14:35

Re: My Tablet stopped working properly

Postby wacom5 » Mon 21. Jan 2019, 08:19

Hello.
Which operating system are you using?
When you install the driver and try open the Wacom Tablet Properties, do you have an error message? If yes, which one?
If not, please click on About and Diagnose and test the pen and the touch functions.


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