Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Wacom Drivers:
Latest driver released for Windows (6.3.35-3) and Mac (6.3.35-2). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

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Drawing software:
If you wondering which software to choose, check the trial versions below:

Intuos Pro pen loses connection

Intuos, Intuos Pro, Bamboo, Graphire, etc.
motiondude
Posts: 2
Joined: Thu 24. Jan 2019, 09:42

Intuos Pro pen loses connection

Postby motiondude » Thu 24. Jan 2019, 09:54

Hi there, I recently switched from an old Intuos 3 to an Intuos Pro L Paper. Still in the process of fine tuning. However, the pen tip sometimes stops responding/loses connection after a brief moment in idle. For now the solution is to use the eraser to make the pen responding again. The tablet is directly connected to my Mac Pro by usb. Any ideas? System: OS X 10.11.6 Wacom driver 6.3.32-4. TIA

wacom5
Posts: 674
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos Pro pen loses connection

Postby wacom5 » Thu 24. Jan 2019, 10:07


motiondude
Posts: 2
Joined: Thu 24. Jan 2019, 09:42

Re: Intuos Pro pen loses connection

Postby motiondude » Wed 13. Feb 2019, 14:49

Did all that but the problem still persists. Also, I can't wake the computer up from sleep using the pen, which I could with my old Wacom.

wacom5
Posts: 674
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos Pro pen loses connection

Postby wacom5 » Thu 14. Feb 2019, 09:24

In that case, please contact our support. We might need to check your tablet - https://support.wacom.com


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